PRIVACY POLICY

FTI Exchange (www.ftiexchange.com)

Effective Date: 1st January 2026   |   Last Updated: 1st January 2026

1. Introduction

Welcome to FTI Exchange App (www.ftiexchange.com). FTI Exchange operates as a digital platform providing exchange services (payment agent services): deposits, withdrawals, and related financial facilitation services for platforms such as Deriv, FreshForex, JustMarkets, Weltrade and other financial service providers. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Full name
• Phone number
• Email address
• National ID / Passport details
• Residential address
• Payment details (mobile money number, transaction reference, etc.)

2.2 Financial Information

• Deposit and withdrawal records
• Trading platform account IDs
• Transaction history
• Payment method details

2.3 Technical Information

• IP address
• Device type
• Operating system
• Browser type
• App usage data
• Log data

3. How We Use Your Information

We use your information to:

• Provide deposit and withdrawal services
• Process transactions
• Verify identity (KYC compliance)
• Prevent fraud and financial crimes
• Improve our services and user experience
• Communicate updates and support
• Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on:

• Your consent
• Contractual necessity
• Legal obligations
• Legitimate business interests

5. Sharing of Information

We do not sell your personal data. We may share your information with:

• Partner brokers and financial institutions (when required for transactions)
• Payment service providers
• Regulatory authorities (if required by law)
• Legal advisors or auditors

All third parties are required to maintain confidentiality and data protection standards.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Secure servers
• Encryption technologies
• Access control restrictions
• Regular monitoring for security vulnerabilities

However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data:

• As long as your account remains active
• As required for legal and regulatory compliance
• For dispute resolution purposes

Once no longer required, your data will be securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Withdraw consent
• Request data portability

To exercise your rights, contact us using the details below.

9. Cookies & Tracking Technologies

Our website and mobile application may use cookies and similar tracking technologies to:

• Improve user experience
• Analyze traffic
• Store preferences

You may disable cookies through your browser settings.

10. International Data Transfers

Your data may be processed or stored in countries outside your country of residence where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

11. Children’s Privacy

FTI Exchange does not provide services to individuals under the age of 18. We do not knowingly collect data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and app with a revised “Last Updated” date.

13. Contact Information

If you have any questions regarding this Privacy Policy, you may contact us:

FTI Exchange
Email: fti.info2021@gmail.com
Phone: +260962590230
Website: www.ftiexchange.com

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